Aurora Solar UX Design Internship

Project 1: Help Center Redesign

Background

During my internship with Aurora—a solar software company—I was tasked with a full website revamp. Aurora Solar built its help center on Zendesk’s infrastructure. It’s a repository of content that is designed to help new clients quickly come up to speed with Aurora. It is also designed to contain information that will help make ‘power users’ make the most of Aurora’s feature set. My primary goal was to make the clients more productive by educating them on how to use Aurora, quickly answering their questions, and directing them towards helpful and related features that they may not be aware Aurora offers.

Launch website

Skills

  • User Research
  • UI Prototyping
  • UX Writing
  • Analytics
  • HTML/CSS/JS
  • 3D Modeling

Summer 2018

  • Project 1 - 10 weeks
  • Project 2 - 2 weeks
  • Challenge - 1 week